Shipping policy
Shipping Policy
All Vellundt pieces are handcrafted in Europe and shipped with care to ensure they arrive in perfect condition.
Processing time Orders are processed within 1–3 business days. During peak periods or holidays, processing may take slightly longer.
Delivery times
- Germany: 2–6 business days
- EU countries: 3–9 business days
- United States and international: 7–15 business days
Shipping costs Free shipping on all EU order and US orders.
Tracking Once your order has shipped, you will receive a confirmation email with tracking information.
Delays While we do our best to meet the above timeframes, delivery delays due to customs, carrier disruptions, or force majeure events are outside our control. If your order is significantly delayed, please contact us at [your email address].
Lost or damaged shipments If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 14 days of the expected delivery date and we will resolve it promptly.